FAQ

Product & General Info

Q1: How do I choose the correct jewelry size?
A1: Each product is available in various sizes, which can be found on the individual Product Page.

Q2: How do I determine my ring size?
A2: Please follow these steps:

  1. Find a string or a strip of paper that fits around your finger.
  2. Use a pen to mark where the string or paper meets.
  3. Measure the length of the string with a ruler, then subtract 9.3mm from the result.
  4. Round your final number to the nearest .0 or .5, and that will be your ring size!

Q3: How do I determine my bangle size?
A3:
Step 1:

  1. Cut a thin strip of paper or thread.
  2. Bring your thumb and little finger together.
  3. Wrap the paper or thread around the widest part of your hand.
  4. Mark where the paper or thread meets.
    Step 2:
  5. Measure the length of the paper or thread with a ruler.
  6. Use the chart below to determine your bangle size.

Tracking & Shipping

Q1: Does Sookajewelry ship worldwide?
A1: Yes! We offer worldwide shipping to most countries.
Please note that shipping times may vary depending on the destination.

Q2: What shipping options does Sookajewelry offer?
A2: We provide a range of secure local and international shipping options. Our most popular shipping methods include:

  • Standard Shipping
  • Expedited Air Shipping

Q3: Where is my order, and how can I track it?
A3: Your item is currently being produced according to the shipping method selected during checkout.

Tracking Your Order:
If you haven’t received a shipping notification, your order is still in production.

Shipping Notification:
Once your product is ready and shipped, we’ll send you a confirmation email with tracking details.

If you're having trouble tracking your order, feel free to contact us for assistance.
If you are unable to locate your order, please reach out to our service team at sookajewelry@gmail.com.

Payments & Promo Information

Q1: What payment methods do you accept?
A1: We accept all major credit cards, as well as PayPal payments.

Q2: I have a PayPal account, but I can’t complete my payment.
A2: If you're unable to complete your payment through PayPal, please contact us with your order details. We’ll gladly send you a PayPal Payment Request via email to complete your payment and process your order.